Last updated 31 October 2026
These terms apply to your company's use of Witnes CRM, provided by Witness Technologies OPC Private Limited ("we", "us"), Vadodara, Gujarat, India. By creating an account or using Witnes CRM you agree to them on behalf of your company and confirm you have the authority to do so. People who sign in under your company's account use Witnes CRM under your company's terms with us.
The service
Witnes CRM provides sales, marketing and service tools: leads and pipelines, contacts, quotes and invoices, email campaigns and sequences, automation, events and support tickets. We may improve, change or retire features, and will give notice of a change that removes something your company relies on.
Accounts
Your company's administrators decide who is invited and which role each person has, and are responsible for what happens under your company's accounts. Keep passwords private, give accurate details, and tell us at once if you think an account has been misused.
Your data
Your company owns the data it puts into Witnes CRM and is responsible for having the right to hold it and to contact the people in it, including any consent the law requires. We process it only on your company's instructions, as our privacy policy describes. You can export it at any time.
Email, SMS and WhatsApp
Messages you send through Witnes CRM are your company's messages. Send only to people who have agreed to hear from you or whom the law allows you to contact, follow the TRAI rules on commercial messages and registered templates, honour opt-outs, and do not send misleading, unlawful or unsolicited bulk messages. We may pause sending that causes bounces, complaints or abuse reports, because that harms every customer.
Acceptable use
- Don't use Witnes CRM for anything unlawful, or to send spam, malware or harmful content.
- Don't put in data you have no right to hold, such as stolen or scraped lists.
- Don't try to break, overload, probe or get around the security of the service, or to reach another company's data.
- Don't copy, resell or build a competing service from Witnes CRM.
AI features
Where Witnes CRM offers AI help, its output can be wrong. Your company is responsible for checking it before it relies on it or sends it to anyone.
Fees
Fees are agreed with your company in writing before they apply, are exclusive of GST, and are payable as agreed. We will not charge for anything your company has not agreed to.
Ending the service
Your company can stop using Witnes CRM at any time and ask us to return or delete its data. We may suspend or end an account that breaks these terms or puts the service or other customers at risk, and will tell the administrators why where we can. We keep only what the law requires us to keep.
Our rights
Witnes CRM, its software and its brand belong to us. We give your company a limited, non-exclusive right to use it for its own business while these terms apply. Feedback you give us may be used to improve the service.
Availability and liability
We work to keep Witnes CRM available and your data safe, but provide the service as it is, and cannot promise it will be uninterrupted or free of errors. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to the fees your company paid us in the twelve months before the claim. Nothing here limits liability that the law does not allow us to limit.
Law and disputes
These terms are governed by the laws of India, and the courts at Vadodara, Gujarat have exclusive jurisdiction.
Changes and contact
We may update these terms; the date above shows the current version, and we will tell account administrators of a material change. Continued use after a change means your company accepts it. Questions: info@witnesstechnologies.in.